The following is a collection of some of the frequently asked questions about wholesale orders.
Downloading a Order Form
You can download a order form by logging into our dealerlink page, to do this you will require a user name and password. Please contact us to request a user name and password. If you already have a user name and password log in here.
Request Brand Catalogue
Send an email to firstname.lastname@example.org
How to become a Dealer
All Rock Gear Dealers must complete a Dealer Application & Security Authorization form:
The Dealer Application includes all your contact and shipping/billing information, as well as credit references. We will follow-up and let you know where your account stands.
All information on both forms is kept in the strictest of confidence.Ordering Procedures
- Download the appropriate order form, fill out order, fax or email to Rock Gear.
- Please call or email if you have any questions.
- Rock Gear will confirm availability.
Order modifications must be received in writing (fax or email) thirty (30) days prior to requested ship date. Reductions to preseason orders greater than 20% of the total order value will result in the loss of pre-season terms and will default to ASAP terms.
Shipping & Handling
Rock Gear will inform you of any problems with availability. Orders are generally shipped the same or following day your order was placed. All shipments are FOB Crowsnest Pass, Alberta, Canada. Shipments are sent via Purolator unless otherwise requested by Dealer. Shipments are insured and are sent trackable. Shipping charges and insurance are billed to the Dealer.
Appropriate Sales Tax and GST will be added to your order upon shipment
Out of Stock & Backorders
Sorry we can not call before shipping back orders. All back ordered items are indicated on your invoice, please contact us if you would like to adjust your order. Cancellation/adjustment of backordered product will be accepted in writing (fax or email) with a minimum 30 days advanced notification, prior to ship date.
ASAP Terms: Net 30 from ship date, with approved credit.
Minimum Order: Once a Dealer account has been set up, orders can be placed via fax (403) 562-2007 or email email@example.com. To qualify as a wholesale client, first time orders must be above minimum order requirements (please refer to dealer application for more details). NO further minimums will apply.
Pre-Season Terms: Check with Rock Gear for current terms. Discount eligibility is determined by the date of payment and the invoice date. Discounts are extended to merchandise only, not to shipping and handling.
Return Policy & Guarantee
All merchandise offered is returnable within ten (10) business days for any reason, for full refund or credit, less original shipping cost, and will be charged a 15% restocking fee. All items must be unmarked and in new condition. All returns must have a return authorization number (RA#) clearly marked on the outside of the package. Call customer service for an RA#. TEL: 1-877-922-5462 FAX: (403) 562-2007 Different lines may have different requirements so call for details.
For any further questions please contact customer service
TEL: 1-877-922-5462, FAX: (403) 562-2007, EMAIL :firstname.lastname@example.org